Privacy Policy

Last Updated: May 7, 2026

CloudSteps™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CloudSteps™ is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including payment card information, transaction details, payment confirmations, and other payment-related information.

• Account information including your username, password, preferences, and settings.

• Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled.

• Communications with us including information you provide when contacting customer support.

• Device information including your IP address, browser type, device identifiers, and network connection information.

• Usage information regarding how you interact with and navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from You

Including when you:

• Create an account

• Place an order

• Contact us

• Subscribe to marketing communications

• Participate in promotions or surveys

Automatically

Through:

• Cookies

• Website analytics

• Device and browser information

• Usage tracking technologies

From Service Providers

Including:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Analytics providers

• Customer support providers

From Third Parties

Including business partners, advertising partners, and social media platforms where permitted by law.

How We Use Your Personal Information

To Provide and Improve Our Services

We use your personal information to:

• Process orders and payments

• Deliver products

• Manage returns and exchanges

• Create and maintain customer accounts

• Personalize your shopping experience

• Improve our products and services

Marketing and Advertising

We may use your information to:

• Send promotional emails and offers

• Notify you of sales and special events

• Display relevant advertisements

• Recover abandoned carts

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use information to:

• Verify identities

• Prevent fraud

• Protect customer accounts

• Monitor suspicious activity

• Maintain website security

Customer Support

We use personal information to:

• Respond to inquiries

• Resolve complaints

• Provide order updates

• Improve customer service

Legal Compliance

We may use personal information to:

• Comply with applicable laws

• Respond to legal requests

• Enforce our policies

• Protect our rights and property

How We Share Personal Information

We may disclose personal information:

Service Providers

Including:

• Shopify

• Payment processors

• Shipping companies

• Cloud storage providers

• Marketing platforms

• Analytics providers

Business Partners

For advertising, marketing, and promotional purposes where permitted by law.

Legal Requirements

We may disclose information:

• To comply with legal obligations

• In response to court orders

• To prevent fraud

• To protect our rights or safety

Business Transfers

Information may be transferred in connection with:

• Mergers

• Acquisitions

• Sale of assets

• Business restructuring

Shopify Services

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve its services.

For more information regarding Shopify's privacy practices, please visit:

https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic

• Improve website performance

• Personalize content and advertisements

Most browsers allow you to manage or disable cookies through browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.

Security of Your Information

We take reasonable measures to protect your personal information. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

We encourage customers to use strong passwords and keep account credentials confidential.

Data Retention

We retain personal information only for as long as necessary to:

• Provide Services

• Fulfill legal obligations

• Resolve disputes

• Enforce agreements

• Maintain business records

Your Rights

Depending on applicable laws, you may have the right to:

Access

Request access to the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where legally permitted.

Portability

Request a copy of your personal information in a portable format.

Marketing Preferences

Opt out of marketing communications at any time using the unsubscribe link in our emails.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your information may be processed and stored outside of your country of residence.

Where required by law, we implement appropriate safeguards to protect personal information transferred internationally.

Complaints

If you have concerns regarding how we process your personal information, please contact us first so we can attempt to resolve the matter.

You may also have the right to lodge a complaint with the relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise any privacy rights, please contact us:

CloudSteps™
Email: cloudstepssa@gmail.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy.