Refund policy

Return & Refund Policy — CloudSteps™

At CloudSteps™, we are committed to providing high-quality products and ensuring full compliance with South African consumer protection legislation. This policy is governed by the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

1. No Change-of-Mind Returns

In accordance with the CPA, customers do not have the right to return goods or request a refund due to a change of mind, including situations where the product does not meet personal expectations.

All sales of CloudSteps™ products are considered final once delivered, unless a valid statutory right to return applies under South African law.

2. Hygiene & Safety Products

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with, unless the product is defective upon receipt. This is in line with Section 20(3) of the Consumer Protection Act.

3. Cooling-Off Period for Online Purchases

In accordance with Section 44 of the Electronic Communications and Transactions Act, customers who purchase products online from CloudSteps™ may cancel the transaction within 7 (seven) days of receiving the goods, without reason and without penalty.

Conditions:

  • Goods must be returned in their original condition.

  • The customer is responsible for the direct cost of return shipping.

  • Refunds will be processed once the goods are received and inspected.

4. Defective or Faulty Goods (30-Day Warranty & 6-Month Protection)

All CloudSteps™ products come with a 30-day limited warranty against manufacturing defects. If your product stops functioning due to a manufacturing fault within this period, we will replace it.

In accordance with Section 56 of the Consumer Protection Act, customers may also return goods within 6 (six) months of delivery if the goods are defective, unsafe, not of good quality, or not reasonably suitable for their intended purpose.

Upon a valid return, customers may choose one of the following remedies:

  • Repair

  • Replacement

  • Full Refund

CloudSteps™ reserves the right to inspect the goods to confirm the defect before processing the selected remedy.

5. Non-Returnable Items

We do not accept returns for:

  • Products returned more than 7 days after delivery (for cooling-off claims).

  • Products not in their original condition (unless defective).

  • Used hygiene-related products (unless defective).

  • Items returned without prior return approval.

To the extent permitted by law, refunds will only be issued for goods returned in compliance with this policy.

6. Return Process

To initiate a return:

  1. Ensure your item meets the return eligibility criteria.

  2. Contact CloudSteps™ at cloudstepssa@gmail.com with your order number and details to request a return.

  3. If approved, we will provide return instructions.

Please note: customers are responsible for return shipping costs (unless the item is defective), and items sent back without prior approval will not be accepted.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 10 business days. Please allow additional time for your bank or payment provider to reflect the funds.

Disclaimer

By purchasing from CloudSteps™, you agree to the following:

Product Use & Care

CloudSteps™ products are designed for their intended personal use only. Follow all care and usage instructions provided with the product. Improper use, modification, or misuse may void any applicable warranty.

Hygiene & Safety

For hygiene reasons, once used, products cannot be returned or exchanged unless they are faulty. Discontinue use immediately if you experience any issues with the product.

General Disclaimer

CloudSteps™ is not responsible for misuse or damage caused by failure to follow care instructions. Warranty coverage applies only to manufacturing defects and does not cover normal wear and tear, accidental damage, misuse, neglect, or unauthorized modifications.

Product images are for illustrative purposes only. Slight variations in colour, appearance, or packaging may occur.

For any questions regarding this policy, please contact us at:

Email: cloudstepssa@gmail.com